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© 2019 - Matrix Training & Coaching Ltd

Registered Office: Highridge,Cherry Tree Lane, Walford, Herefordshire, HR9 5RJ

PHONE: ++ 44 (0) 845 056 4287


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The Conflict Handling Instrument (CHI)™ is designed to help people understand the conflict handling characteristics of LEAD Influencer ® preferences; which is a term used in this booklet to describe the 'Big 5' dimensions of Personality DNA ® that make us collectively similar, but individually different, in how people go about resolving conflict in the workplace.


The sense-making tool used in the CHI™ to help people to understand the four key factors present in most inter-personal and inter-stakeholder conflicts is called The Conflict TRAP Framework © which provides an easy to remember prompt that describes the Conflict


                                    - that cause and escalate conflict, the…


                                    - people have during conflict, the…


                                    - people make in conflict, and a…


                                    - to resolve conflict that's

new chi

     •   Process


     •   Assumptions

     •   Reactions

     •   Triggers

The Conflict Handling Instrument™

The CHI™ booklet can be used as an independent resource to gain awareness about your own Conflict Handling preference, or as a tool to support raising this awareness in others.  


The Conflict Handling Instrument™, which includes a separate carbonated 50 Item Personality DNA ® Questionnaire, costs UK £15.00 each (or your local currency equivalent) and can be ordered by clicking onto the 'Purchase Tools' tab above.  


The CHI™ is one in a series of booklets that all use the same Personality DNA ® Questionnaire to develop a multi-dimensional skill-set, a feature which enables Trainers and Coaches to provide their clients with 'joined-up' learning experiences over time and space.


The CHI™ Facilitation Guidebook costs UK £100.00 each (or your local currency equivalent) and contains detailed notes on how to deliver the 1/2 day 'Ambiguity Management Workshop' using the CHI™ booklet and its associated Workshop PowerPoint.  The CHI™ Facilitation Guidebook also contains detailed notes that enable a Coach to develop a 'Conflict Handling' skill-set in their clients.  


To find out more about the CHI™ booklet, its Guidebook or PowerPoint, or to attend Facilitator Training, contact matriXtc today.