The Conflict Handling Instrument™
The Conflict Handling Instrument (CHI)™ is designed to help people understand the conflict handling characteristics of LEAD Influencer™ preferences; which is a term used in this booklet to describe the 'Big 5' dimensions of Personality DNA™ that make us collectively similar, but individually different, in how people go about resolving conflict in the workplace.
The learning tool used in the CHI™ to identify and handle the four key factors that are present in most inter-personal and inter-stakeholder conflict situations is called The Conflict TRAP Framework™. An easy to remember prompt that describes the Conflict…
- that cause and escalate conflict, the…
- people have during conflict, the…
- people make in conflict, and a…
- to resolve conflict that's
• Triggers
• Reactions
• Assumptions
• Process
RITE !
The CHI™ can be used as an independent resource to gain awareness about your own Conflict Handling preference; or as a tool to support raising this awareness in others.
The CHI™ can also be used as one in a series of booklets that all use the same LEAD Influencer Personality DNA™ questionnaire to develop a multi-dimensional skills capability - enabling Trainers and Coaches alike to provide people with consistent 'joined-up' learning experiences over time and space !
The CHI™, which includes a separate carbonated 50 Item Personality DNA™ questionnaire, only costs UK £15.00 each.
The Facilitation Guidebook costs UK £250.00 each (or your local currency equivalent). The Guidebook contains complete notes on how to deliver a half day Leadeship Engagement Workshop using the CHI™ booklet and a Workshop PowerPoint. The Facilitation Guidebook also provides notes that enables a Coach to develop a Leadership Engagement capability in their clients.
To find out more about the CHI™ booklet, or to attend a Facilitator or Coach Training event, please contact us today.
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Registered Office: Matrix House,114 Glapthorne Road, Oundle, Peterborough, PE8 4PS, UK
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